Recruitment Pack

D365 Customer Engagement & Power Platform Consultant

Welcome to Incremental

The Role

The Interview Process

Careers Hub

Welcome

Welcome to your Incremental candidate journey. This pack provides information relating to Incremental Group and our recruitment process, equipping you with all the information you need in advance of your interview.

NEW: Careers Hub

To begin, let’s find out more about what it’s like to work for Incremental Group by clicking the link below.

Our Careers Hub has been designed to showcase; what it’s like to be an Incrementalist, company benefits, current vacancies, diversity and inclusion, and an introduction to the Talent Team.

Visit the hub »

Services

Business Applications

Cloud

Digital Transformation

Application Development

Data Analytics

Sector overview

Incremental operates across a number of sectors. These include:

Financial Services

Not for Profit

Energy

Professional Services

Manufacturing

Public Sector

Locations

Incremental has offices in the following locations:

Glasgow

Aberdeen

Manchester

London

Surrey

Sofia

Pune

Hybrid

Business Unit Director - PPA

Iain Cherry | Business Unit Director – PPA

As Business Unit Director for our Power Platform and Azure business unit, Iain is accountable for driving our product strategy, Microsoft partnership, solution design, capability development, customer delivery, support and performance.

Iain has a rich background in digital transformation. Starting his career as a developer, Iain went on to hold Delivery Director and Business Unit Director roles at Amor Group and Lockheed Martin.

With strong operational and commercial experience, Iain ensures our customers are supported from initial engagement through to post-implementation support. This is done through his large team of talented Dynamics 365 consultants, application developers, cloud specialists, data scientists and more.

The Role

D365 Customer Engagement & Power Platform Consultant

Progress your career in a rewarding environment working with brilliant people, where you will build and lead a rapidly growing team.

Incremental Group is a high growth digital technology business based in various locations around the UK. We are looking for experienced Dynamics 365 for Customer Engagement/Power Platform Consultants to join our growing team.

Do you have a proven track record in Dynamics CRM/D365 application consultancyare you passionate about technology looking to develop your skills and experience in a wide range of projects?

This role is right for an individual who will thrive in contributing to the success of the delivery of high profile and high value Dynamics 365 Customer Engagement/Power Platform projects.

Primary accountabilities

  • Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system;
  • Advise customers on best practices for development or integration processes;
  • Assist with configuration tasks, data migration and end-to-end testing;
  • Provide end-user training courses and ad-hoc coaching;
  • Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system;
  • Participate in go-live stages of projects;
  • Push projects along through daily communications with the customer and/or project manager;
  • Carry out pre-sales engagements, building a comprehensive understanding of customer requirements and business challenges, building and delivering demonstrations of solutions.

About you

You will have a strong desire to learn, take on feedback and develop. In addition you will possess the following experience:

  • Significant experience with Power Platform, Model Driven Apps, Common Data Service and legacy Microsoft Dynamics CRM systems such as, CRM2011, CRM2013, CRM2015, CRM2016, CRMOnline desirable;
  • Customer facing and stakeholder management;
  • Facilitating customer meetings;
  • Designing solutions;
  • Creating documentation;
  • Communication (written and verbal);
  • Design and delivery functional elements, e.g. customise and configure without code;
  • Design and validation of technical elements, e.g. extending with code;
  • Testing and validation of solutions.

What we offer you

In this role, you will be a key member of the Power Platform and Automation practice, working with a strong team on significant projects and initiatives across our customer base. You will be empowered to make key decisions within an ambitious entrepreneurial digital technology business.

We set ourselves stretching standards and always take our work seriously, however, we are proud to have and promote a healthy work life balance in a relaxed working environment.

Benefits

We set ourselves stretching standards and always take our work seriously however we are proud to have and promote flexible working and a healthy work life balance in a relaxed working environment. Company benefits include but are not limited to income security, private medical cover, 34 days’ holiday, a 6.5% contributory pension scheme, critical illness, and life assurance.

Location: Glasgow or Inverurie or Manchester currently home based with ongoing flexibility

Reports to Head of Dynamics

The Interview Process

Incremental use a 2-stage interview process. Due to hybrid-working, interviews will be conducted either face-to-face, or virtually over Microsoft Teams.

If you are unfamiliar with Microsoft Teams, please contact us recruitment@incrementalgroup.co.uk for a pre-interview trial.

Structure of the interview

To provide you with the best opportunity to demonstrate your skills, abilities and best fit for Incremental, and for you to assess what Incremental can provide for you as an employer, you will be invited to meet with at least two members of the Incremental team during the process and complete a number of components over the course of the 2-stage interview process:

Stage 1

  • Introduction to Incremental and by you;
  • CV journey and experience;
  • Competency based questions;
  • Psychometric assessment;
  • Q&A.

Stage 2

  • Further discussion on experience;
  • Presentation/Task; and
  • Q&A.

To ensure fairness and equality during the interview process, stages of the interview are scored.

CV journey and experience

The interview will be conducted by two members of the Incremental team and will include:

  • A review of your CV and accomplishments to date;
  • Discussion around previous roles, companies who you have been employed by, plus any gaps; and
  • A dive into experience relevant to the role you have applied for.

Competency based questions

One of the tools used in our interview process is competency based questions (also known as structured, behavioural or situational questions). These questions are designed to test one or more of your skills or competencies. The interviewers ask all candidates the same questions, each focusing on a specific skill, and your answers will be compared against pre-determined criteria and marked accordingly.

To be successful in responding to competency-based questions, follow the STAR method. The STAR format is a simple, structured technique to help you answer scenario-based questions and should help you share the right amount of information. It is designed to help you consider your answer in more depth.

Psychometric assessment

In advance of your first interview you will be asked to complete a psychometric test online with our partner, Thrive. This assessment is made up of a series of multiple-choice questions, which will relate to certain traits of your personality or behaviours. The assessment takes around 30min to complete and denotes the stable and enduring characteristics that distinguish you from other people and make you unique. Upon completion of the assessment, you will receive a graded report as will the interviewers, with the outputs being discussed in the interviews.

The outcome

After each stage of interview, you will be informed of next steps. In the event that you are invited to a second interview, this will again be with two members of the team and will explore the areas covered in the first interview in more depth.

In the event that you are unsuccessful, you will received feedback in a timely manner once all interviews have concluded.

Task

Following a successful first interview, you are required to prepare a presentation on a topic relevant to the role. This will be provided prior to interview.

  • Presentation theme: Making a positive impact in a new role.
  • Base material: Role description.
  • Scope: Present your approach to ensuring success in the role. You should articulate what you believe to be measures of success, your approach to delivering them and any potential barriers to success, based on previous experience.
  • Time: 30 minutes followed by Q&A.
  • Format: PowerPoint.

The offer

If you are successful at interview, you will receive an offer of employment. This will take the form of a conversation, followed by written confirmation in an offer letter. At this stage, we will seek references from at least two former employers. Where this is not possible, we will seek references relating to your character. Please note that an inability to achieve suitable references may impact the offer of employment.

We wish you success in your application. Should you have any questions, please contact us by email at recruitment@incrementalgroup.co.uk, by calling 0345 565 3000 or completing the form below.

 

Talent Acquisition team

Incremental Group