Recruitment Pack

Theme Lead

Welcome to Incremental

The Role

The Interview Process

Careers Hub


Welcome to your Incremental candidate journey. This pack provides information relating to Incremental Group and our recruitment process, equipping you with all the information you need in advance of your interview.

NEW: Careers Hub

To begin, let’s find out more about what it’s like to work for Incremental Group by clicking the link below.

Our Careers Hub has been designed to showcase; what it’s like to be an Incrementalist, company benefits, current vacancies, diversity and inclusion, and an introduction to the Talent Team.

Visit the hub »


Business Applications


Digital Transformation

Application Development

Data Analytics

Sector overview

Incremental operates across a number of sectors. These include:

Financial Services

Not for Profit


Professional Services


Public Sector


Incremental has offices in the following locations:









Business Unit Director - FSI

Steven Brown | Business Unit Director – FSI

As Business Unit Director for the Financial Services Industry (FSI) business unit, Steven is responsible for driving overall performance and ensuring we remain at the leading edge.

Steven has a wealth of digital transformation experience, having successfully delivered large-scale enterprise transformation and enablement across several UK financial institutions. Steven is incredibly customer focussed and believes that collaborative and transparent engagement are core to delivering successful business outcomes.

Steven started his IT career over 20 years ago and has held CTO and CIO roles in both public and private organisations. More recently Steven was Services Director at Redspire.

With an expert team of Dynamics 365 & Power Platform specialists, Steven’s business unit is dedicated to taking its partners on a journey of transformational excellence, ensuring all desired outcomes are achieved.

The Role

Theme Lead

Incremental Group is a high-growth digital technology business based in various locations around the UK. We are looking for experienced Dynamics 365 Theme Lead to join our growing team.

Do you have a proven track record in Dynamics CRM/D365 application consultancy, are you passionate about technology and looking to develop your skills and experience in a wide range of projects?

This role is right for an individual who will thrive in contributing to the success of the delivery of high-profile and high-value Dynamics 365 Customer Engagement/Power Platform projects.

Primary accountabilities

  • Working as part of the senior management team to achieve the overall objectives of the company by driving high standards of work and continuous improvement in process and quality of delivery.
  • Work closely with the delivery function to ensure customers’ expectations are being met and where possible exceeded.
  • Work closely with the customer to understand pipeline of opportunities are being maximised.
  • Manage the Theme P&L, budget, and commercial responsibility of the theme, including billability, utilisation, and billings.
  • Ensure compliance with all Company Policies. Particular attention is drawn to the requirement to manage operational delivery in accordance with ISO27001.
  • Work with the Business Unit Leader on the Management of the business unit processes and procedures to achieve right first time and customer satisfaction.
  • Develop an Understanding of the relevant market, identifying, and converting opportunities.
  • Role model the required behaviours and standards of work.
  • Undertake all mandatory company training within the timescales provided.

About you

  • Must be able to effectively manage a wide range of duties and responsibilities.
  • Holding people accountable and setting high standards of performance for team members.
  • Strong leadership with determination and tenacity to make a positive impact on the business working through teams. The ability to influence, persuade or convince others to adopt a specific course of action.
  • The ability to understand the business implications of decisions and the ability to strive to improve operational performance.
  • Awareness of business issues, processes, and outcomes as they impact the client’s and the business needs.
  • The ability to understand and effectively manage organizational resources (people, materials, assets, budgets). This is demonstrated through measurement, planning, control of resources to maximize results. It requires an evaluation of qualitative (client satisfaction) and quantitative (service costs) needs.
  • The ability to understand and effectively manage organizational resources (people, materials, assets, budgets). This is demonstrated through measurement, planning, control of resources to maximize results. It requires an evaluation of qualitative (client satisfaction) and quantitative (service costs) needs.
  • The concern for surpassing a standard of excellence.
  • The standard maybe one’s own past performance (striving for improvement); an objective measure (achievement orientation); challenging goals that one has set; or even improving or surpassing what has already been done (continuous improvement).
  • Proactively planning, establishing priorities, and allocating resources. It is expressed by developing and implementing increasingly complex plans. It also involves monitoring and adjusting work to accomplish goals and deliver to the organisation’s mandate.
  • The ability and motivation to apply one’s knowledge and experience for improving upon current modes of operation. This behaviour ranges from adapting widely used approaches to developing entirely new value-added solutions.


    • Demonstrable experience of managing a team consisting of multi disciplines.
    • Demonstrable experience of understanding and managing P&L, budget control, commercial and financial acumen for billings exceeding £500k
    • Customer focused thinker with outstanding interpersonal skills for communication at all levels
    • Demonstrable experience of developing a business and or increasing sales and profitability.
    • Excellent people management skills with the ability to lead, motivate and develop workforce.
    • Possess excellent knowledge of the Dynamics & Power Platform echo system and operational markets

What we offer you

  • At Incremental we value everyone’s contribution, with all Incrementalists being empowered to discuss, then decide and do.
  • This is a fantastic opportunity to join a growing entrepreneurial digital technology business. The opportunity is there to make it yours and grow with the business.


  • We set ourselves stretching standards and always take our work seriously however we are proud to have and promote flexible working and a healthy work life balance in a relaxed working environment. Company benefits include but are not limited to income security, private medical cover, 34 days’ holiday, a 6.5% contributory pension scheme, critical illness, and life assurance.

The Interview Process

Incremental use a 2-stage interview process. Due to hybrid-working, interviews will be conducted either face-to-face, or virtually over Microsoft Teams.

If you are unfamiliar with Microsoft Teams, please contact us for a pre-interview trial.

Structure of the interview

To provide you with the best opportunity to demonstrate your skills, abilities and best fit for Incremental, and for you to assess what Incremental can provide for you as an employer, you will meet with Josh Harris our Talent Acquisiton Partner who will welcome you to Incremental Group. You will then be invited to meet with at least two members of the Incremental team during the process and complete a number of components over the course of the 2-stage interview process:

Stage 1

  • Overview of the role;
  • CV journey and experience;
  • Cultural fit and core skill set;
  • Q&A.

Stage 2

  • Further discussion on experience;
  • Scenario/Technical questions;
  • Q&A.

To ensure fairness and equality during the interview process, stages of the interview are scored.

CV journey and experience

The interview will be conducted by two members of the Incremental team and will include:

  • A review of your CV and accomplishments to date;
  • Discussion around previous roles, companies who you have been employed by, plus any gaps; and
  • A dive into experience relevant to the role you have applied for.

Competency based questions

One of the tools used in our interview process is competency based questions (also known as structured, behavioural or situational questions). These questions are designed to test one or more of your skills or competencies. The interviewers ask all candidates the same questions, each focusing on a specific skill, and your answers will be compared against pre-determined criteria and marked accordingly.

To be successful in responding to competency-based questions, follow the STAR method. The STAR format is a simple, structured technique to help you answer scenario-based questions and should help you share the right amount of information. It is designed to help you consider your answer in more depth.

The outcome

After each stage of interview, you will be informed of next steps. In the event that you are invited to a second interview, this will again be with two members of the team and will explore the areas covered in the first interview in more depth.

In the event that you are unsuccessful, you will received feedback in a timely manner once all interviews have concluded.

The offer

If you are successful at interview, you will receive an offer of employment. This will take the form of a conversation, followed by written confirmation in an offer letter. At this stage, we will seek references from at least two former employers. Where this is not possible, we will seek references relating to your character. Please note that an inability to achieve suitable references may impact the offer of employment.

We wish you success in your application. Should you have any questions, please contact us by email at, by calling 0345 565 3000 or completing the form below.


Talent Acquisition team

Incremental Group